Rabobank / Unified Desk
New Unified Desk solution for 5 different countries based on Dynamics CRM
To support the contact centers of 5 countries of Rabobank International a completely new application was built, capable of handling communication via multiple channels (phone, e-mail, social media).
The system was built on top of Dynamics CRM and focused on ease of use and process automation.
Screenshots
Project / Summary
- Customer
- Rabobank International B.V.
- Year
- 2012
- My involvement
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- Interface Design
- Visual Design
- Interaction Design
- Process Analysis
Want a more formal description of me and my work? Download my Curriculum Vitae.
Get in touch
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m -dot- kranen -at- gmail -dot- com
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+31 6 20 37 27 90